![]() Our support nightmare…Īccording to the latest statistics from LL there are still some 67,000+ users on Phoenix and 77,000+ on Firestorm versions that are NOT compatible with Server Side Appearance (for Firestorm, that means any version older than 4.4.0). If you are a Phoenix user, you may find this to be annoying and nagging – sorry about that – but there are a great many users who do not pay attention to upcoming changes and have no idea their experience is about to become epic fail. We have video tutorials on our YouTube page here, including a video about migrating from Phoenix to Firestorm here. We will begin using all our resources to notify Phoenix users of the upcoming change and the need to upgrade. However, if all these efforts are not good enough, please know that you also have other viewer alternatives you can choose, available from the LL Third Party Viewer Directory here. The bottom line, however, is that if you want to continue seeing other avatars and being seen normally, you will have to upgrade to something… now. We have gone to these efforts because we truly do care about your user experience and hope that you will stay with us as we continue development of Firestorm into the future. We have been doing this work since the beginning, and it even carries into this 4.4.1 with even more Phoe features such as an independent Radar floater, name auto complete, region script count notifications, ability to minimize floaters to bottom left instead of top left and more. We have gone to great lengths to offer you options, features, skins and customization in Firestorm to allow you the closest resemblance to Phoenix as is possible in a V3 code base. The time is now folks! In less than two weeks’ time, avatars are going to begin looking horribly wrong to you and, likewise, you will look horribly wrong to everyone else on up-to-date viewers. It also comes with some great new features and options that we encourage you to check out and hope you enjoy.Ī full change log can be found here and downloads from our downloads page. ![]() This update resolves all the issues we are capable of resolving in such a timeframe, and we hope it will improve performance and stability for everyone. We are aware that there are a percentage of users who could not use 4.4.0 for one reason or another, and so it was very important that we do our best to fix those issues and get it out to you before Server Side Appearance rolls out. ![]() If you are on 4.4.0 you can create a settings backup prior to doing a clean so that you can restore your settings quickly and easily afterwards. Support will kill me if I don’t mention this near the top… most of the issues that get reported to support immediately after an upgrade could have been prevented by performing a clean install, which includes manually clearing the settings files from your hard drive, along with uninstalling the application and manually wiping the cache. Even our 4.4.0 users should upgrade because 4.4.1 contains some additional SSA code from LL. It is of paramount importance to your user experience that ALL our users upgrade to this 4.4.1 version before the 9th of July. Linden Lab has stated they intend to begin rolling out Server Side Appearance (formerly known as Server Side Baking) on July 9th or shortly thereafter. Before you run to our inworld support groups…” – Jessica Lyon Because of this I’m going to ask you, our users, for a few favors. This means our support team, being the only live, dedicated viewer support team in Second Life (to my knowledge) is going to be absolutely inundated. ![]() ![]() I suspect most will wait until the very last minute or will wait until it’s too late. That is nearly 150,000 users who will have to update in this two-week period. “According to the latest statistics from LL there are still some 67,000+ users on Phoenix and 77,000+ on Firestorm versions that are NOT compatible with Server Side Appearance (for Firestorm, that means any version older than 4.4.0). We all know change can be difficult and we want to see the transition as quick and easy as possible, therefor Firestorm also hosts some wonderful classes that can be found by joining the in world group, where you can learn to navigate your viewer menus, upload your AO into your viewer – this reducing the clutter on your screen and the scripts you wear. This means everyone will need to UPGRADE! □ This has very important information regarding the new Server Side Appearance Coding and how it will affect your Second Life. Today we would like to give special attention to a recent post from Jessica Lyon and the entire Firestorm Team. ![]()
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